Returns & Exchanges
Due to the perishable nature of our hand-crafted treats, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your cookies arrive damaged or do not meet our quality standards, please follow our resolution process below.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us assess the concern.
Contact Support
Reach out to our customer service team within 24 hours of delivery via phone or email with your order number.
Quality Review
Our bakery specialists will review your claim and documentation to determine the best course of action.
Resolution Delivery
Upon approval, we will initiate a priority replacement shipment or issue a store credit for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing